Terms and Conditions

These Terms and Conditions explain how you may access and use the FEC VENTURES LTD website and our professional services across the United Kingdom.

Last updated:

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At-a-glance summary

  • Applies to your use of our website and professional services.
  • Relevant to UK-based individuals and organisations.
  • Covers services, payments, intellectual property, and liability.
  • Supplements our Privacy Policy and Cookie Policy.

1. Introduction

These Terms and Conditions set out the basis on which you may access and use the website of FEC VENTURES LTD ("we", "us", or "our") and engage with our professional services. They apply to all visitors to our website at https://fec-ventures.site/ and to all clients and prospective clients who interact with us through the site or via our other communication channels.

The purpose of these Terms and Conditions is to explain your rights and responsibilities, our expectations of you as a website user or client, and the principles under which we provide our business support and operational services. By reviewing this page before making an enquiry, booking a service, or continuing to browse, you help ensure a clear and transparent working relationship.

2. Acceptance of Terms

By accessing or using our website, submitting an enquiry, booking an appointment, or engaging any of our professional services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal obligations, or operational practices. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after such changes are posted will constitute your acceptance of the revised Terms and Conditions. If you do not agree with any part of the current Terms and Conditions, you should stop using our website and refrain from engaging our services.

3. Service Eligibility

Our website and professional services are intended primarily for individuals and organisations operating in the United Kingdom who are legally capable of entering into binding contractual arrangements.

By using our website or engaging our services, you confirm that:

  • You are at least 18 years of age, or otherwise have full legal capacity to enter into contracts under the laws of England and Wales;
  • If you are acting on behalf of a business, organisation, or other entity, you are duly authorised to act on its behalf and to bind that entity to these Terms and Conditions;
  • You are accessing our website and services from within the United Kingdom, or, if accessing from elsewhere, you understand that our services and contract terms are governed by the laws and regulations of England and Wales.

We reserve the right to decline or discontinue the provision of services where eligibility requirements are not satisfied or where doing so would breach applicable law or regulatory obligations.

4. Scope of Services

FEC VENTURES LTD provides a broad range of professional, service-focused support designed to help organisations improve efficiency and operational performance. Our services include, but are not limited to:

  • Facilities management – coordination of day-to-day facilities activities within commercial and corporate environments;
  • Administrative outsourcing – provision of administrative and back-office support functions to streamline internal workload;
  • Project coordination – planning assistance, coordination, and oversight for business projects and operational initiatives;
  • Client relationship management support – structured assistance to help you manage client accounts and service interactions;
  • Event support – operational and logistical support for corporate events, meetings, and related activities;
  • Tailored business solutions – customised service packages designed around your specific operational and organisational requirements.

Further details regarding our core service areas can be found on the Services and Solutions pages of our website. The precise scope, deliverables, timelines, and commercial terms for any engagement will be set out and agreed with you separately, typically through written proposals, statements of work, or service agreements. Where there is any conflict between such specific agreements and these Terms and Conditions, the specific agreement will usually take precedence in relation to the relevant services.

5. User Responsibilities

When you use our website or engage our services, you agree to act lawfully, honestly, and in good faith. In particular, you agree that you will:

  • Provide accurate, current, and complete information when submitting enquiries, booking appointments, or entering into service agreements;
  • Promptly inform us of any changes to your contact details, organisational details, or project requirements that may affect the delivery of our services;
  • Use our website and online forms only for legitimate purposes and in accordance with applicable laws and regulations;
  • Refrain from engaging in any fraudulent, misleading, or abusive activity, including attempts to gain unauthorised access to our systems or to disrupt the normal operation of the website;
  • Not upload or transmit any content that is unlawful, defamatory, offensive, or that infringes the rights of any third party.

Where our services require your cooperation, access to premises, systems, or data, you agree to provide such access in a timely manner and to ensure that all necessary internal approvals have been obtained. We will not be responsible for any delays or additional costs arising from incomplete, inaccurate, or late information supplied by you.

6. Service Availability and Scheduling

We aim to offer a reliable and responsive service, supported by online enquiry and appointment tools designed to simplify scheduling. However, all service appointments, site visits, and project start dates are subject to our availability and operational capacity at the relevant time.

We make reasonable efforts to ensure that our scheduling information is accurate and up to date, but we cannot guarantee immediate availability for every request or preferred time slot. Provisional times and dates communicated through our website or in early correspondence are indicative only until formally confirmed in writing.

We reserve the right to reschedule or cancel appointments where necessary due to operational requirements, staff availability, safety considerations, or events beyond our reasonable control. Where such changes are required, we will provide as much notice as is reasonably practicable and, where possible, work with you to agree alternative arrangements.

7. Payment Terms

Our professional services are provided on a paid basis, with pricing and commercial terms communicated to you in advance of any engagement. Unless otherwise stated in a written proposal or agreement:

  • We will issue invoices in accordance with the agreed schedule, which may be based on milestones, time spent, or recurring service periods;
  • Invoices are payable in GBP and are due for payment within the timeframe specified on the invoice, typically within 14 or 30 days of the invoice date;
  • Accepted payment methods will be set out in your proposal or invoice and may include bank transfer or other approved corporate payment methods.

All fees and charges quoted are exclusive of Value Added Tax (VAT) and any other applicable taxes or government charges, which will be added to invoices at the prevailing rate where required by law.

If payment is not received by the due date, we may, without prejudice to any other rights and remedies available to us:

  • Charge interest on overdue amounts at the rate permitted by applicable law or as agreed in your service contract;
  • Recover from you any reasonable costs we incur in seeking to recover overdue sums, including legal and collection fees;
  • Pause, restrict, or cease provision of services until outstanding amounts are settled in full.

Specific payment structures, retainers, or cancellation charges (for example, in relation to Events support or project-based work described on our Projects page) will be set out in the relevant proposal, statement of work, or service agreement.

8. Intellectual Property

All intellectual property rights in and to our website and its content are owned by or licensed to FEC VENTURES LTD and are protected by UK and international intellectual property laws. This includes, without limitation:

  • Website structure, text, copy, and page layouts, including descriptions on our Services, Solutions, Clients, and Workflow pages;
  • Imagery, graphics, icons, logos, and brand elements used across the website;
  • Design, look and feel, and underlying code relating to the website.

You may view, download, and print content from the website for your own non-commercial reference, evaluation, or internal business use only. You may not, without our prior written permission:

  • Copy, reproduce, distribute, republish, or display any part of the website content for commercial purposes;
  • Modify or create derivative works based on our content, branding, or materials;
  • Use any trademarks, service marks, or logos belonging to us in a way that is likely to cause confusion or imply an association or endorsement that does not exist.

Where we create specific deliverables for you in the course of performing services, the intellectual property ownership and usage rights for those deliverables will be defined in your service agreement or statement of work. Unless expressly stated otherwise in such an agreement, we retain ownership of our pre-existing materials, methodologies, and know-how used in delivering the services.

9. Limitation of Liability

To the fullest extent permitted by law, FEC VENTURES LTD will not be liable to you for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with:

  • Your use of, or inability to use, our website;
  • Your reliance on any information or materials contained on the website;
  • Any interruption, delay, or unavailability of the website or our scheduling tools;
  • Any loss of profits, revenue, business, goodwill, or anticipated savings.

Nothing in these Terms and Conditions seeks to exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where exclusion or limitation would be unlawful.

Where we do have a liability to you in relation to specific services, and subject always to the preceding paragraph, our total aggregate liability arising out of or in connection with those services will usually be limited in accordance with the relevant service agreement or statement of work.

10. Privacy and Data Protection

We are committed to handling personal and business data responsibly and in accordance with UK data protection legislation, including applicable UK GDPR and the Data Protection Act 2018. When you submit information to us via our website or in the course of a service engagement, we will collect, store, and use that information in line with our Privacy Policy.

Our Privacy Policy explains in more detail:

  • What types of personal and business data we collect;
  • The purposes for which we use such data;
  • The lawful bases on which we process data;
  • How long we retain data and how we keep it secure;
  • Your rights in relation to your personal data and how to exercise them.

We also use cookies and similar technologies on our website to support functionality, performance, and analytics. Further information is provided in our Cookie Policy. By continuing to use our website, you acknowledge that you have had the opportunity to review both the Privacy Policy and Cookie Policy and that you understand how your information may be used in connection with our services.

11. Contact and Dispute Resolution

If you have any questions about these Terms and Conditions, need clarification on how they apply to a particular service engagement, or wish to raise a concern, you can contact us using the details below:

Email: [email protected]
Registered office address:
FEC VENTURES LTD
Redwoods, 2 Clyst Works Clyst Road
Topsham, Exeter, Devon
United Kingdom, EX3 0DB

We encourage you to contact us in the first instance so that we can seek to resolve any issues promptly and constructively. Where a matter cannot be resolved informally, any legal dispute or claim arising out of or in connection with these Terms and Conditions, our website, or the provision of our services will be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction in relation to any such dispute or claim.

These Terms and Conditions, together with any additional agreements we enter into with you regarding specific services, form the entire agreement between you and FEC VENTURES LTD in relation to your use of our website and the relevant services.